This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.
Requests for service logged by members of the public relating to waste, graffiti, parking,
roads and traffic, parks and trees and assets in a public space.
REQUEST_STATUS - The current status of the request. This can be a combination of: CLOSED (completed/resolved), WIP (work in progress), REASSIGNED (This request has been moved to another work unit), NEW (This request has been logged and will be allocated to the appropriate officer), ACTIONED (The work has been assigned to a unit).
DATE_RECEIVED - The date that the customer service request was received.
DATE_COMPLETED - The date that the request was finalized/resolved.
SUBURB - The suburb of the request (confidential requests have been removed). Some suburb values will be blank because they do not have a location assigned.
CATEGORY - The high level category of the request.
SERVICE_DESC - A more detailed description of the request.
DAYS_TO_COMPLETE - Indicates numbers of days between DATE_RECEIVED and DATE_COMPLETED. This does not include time taken when referring to other authorities or waiting for more information from the customer.
The Balance Sheet is a representation of the Assets and Liabilities of the Council as at each financial year ending (30 June). While all due care has been taken in providing these figures, some errors and discrepancies may be present.