{"links": [{"rel": "self", "href": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information"}, {"rel": "datasets", "href": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets"}, {"rel": "records", "href": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/records"}, {"rel": "exports", "href": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports"}, {"rel": "facets", "href": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/facets"}], "dataset": {"visibility": "domain", "dataset_id": "customer-service-requests-with-digital-channel-information", "dataset_uid": "da_pemhpk", "has_records": true, "features": ["analyze", "timeserie"], "attachments": [], "alternative_exports": [], "data_visible": true, "fields": [{"name": "service_type", "description": "The type of request", "annotations": {"facet": true}, "label": "service_type", "type": "text"}, {"name": "date_opened", "description": "The date when this request was opened.", "annotations": {"facet": true, "facetsort": "-alphanum"}, "label": "date_opened", "type": "datetime"}, {"name": "date_closed", "description": "The date when this request was closed. ", "annotations": {}, "label": "date_closed", "type": "datetime"}, {"name": "status", "description": "The request status", "annotations": {"facet": true}, "label": "status", "type": "text"}, {"name": "case_origin", "description": "The method or system where the request was received by/from", "annotations": {"facet": true}, "label": "case_origin", "type": "text"}, {"name": "suburb", "description": "The suburb where the request was due to be actioned (this has been derived by the request address - but aggregated to suburb for privacy reasons). ", "annotations": {"facet": true}, "label": "suburb", "type": "text"}], "metas": {"default": {"title": "Customer Service Requests (with digital channel information)", "description": "This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.", "theme": ["City Council"], "keyword": ["accessibility", "assets", "customers", "customer service requests", "requests", "salesforce", "work"], "license": "CC BY", "license_url": "https://creativecommons.org/licenses/by/4.0/legalcode", "language": null, "metadata_languages": null, "timezone": null, "modified": "2022-12-14T02:22:08+00:00", "modified_updates_on_metadata_change": true, "modified_updates_on_data_change": false, "data_processed": "2022-11-13T10:19:14+00:00", "metadata_processed": "2022-12-14T02:46:08.680000+00:00", "geographic_reference": null, "geographic_reference_auto": false, "territory": null, "geometry_types": null, "bbox": null, "publisher": "data.melbourne.vic.gov.au", "references": "", "records_count": 42221, "attributions": null, "source_domain": null, "source_domain_title": null, "source_domain_address": null, "source_dataset": null, "shared_catalog": null, "federated": false, "parent_domain": "mav-technology-geelongvic", "update_frequency": null}, "custom": {"dataset-owner": "City of Melbourne Open Data Team", "data-provided-by": "City of Melbourne", "creation-date": "2017-12-29"}, "data-management": {"source-data-update-frequency": null, "group": null}, "how-to-use": {"each-row-is-a": null, "linked-to": null, "further-information": null}, "quality": {"update-frequency": null, "whats-included": null, "reliability-level": null, "data-quality-statement": null, "known-issues": null}, "melbourne-metadata": {"geographic-coverage-jurisdiction": null, "time-period-covered": null}, "metadata": {"downloads": null}}}}