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Customer service requests, with resolution time

Requests for service logged by members of the public relating to waste, graffiti, parking,
roads and traffic, parks and trees and assets in a public space.

REQUEST_STATUS - The current status of the request. This can be a combination of: CLOSED (completed/resolved), WIP (work in progress), REASSIGNED (This request has been moved to another work unit), NEW (This request has been logged and will be allocated to the appropriate officer), ACTIONED (The work has been assigned to a unit).

DATE_RECEIVED - The date that the customer service request was received.

DATE_COMPLETED - The date that the request was finalized/resolved.

SUBURB - The suburb of the request (confidential requests have been removed). Some suburb values will be blank because they do not have a location assigned.

CATEGORY - The high level category of the request.

SERVICE_DESC - A more detailed description of the request.

DAYS_TO_COMPLETE - Indicates numbers of days between DATE_RECEIVED and DATE_COMPLETED. This does not include time taken when referring to other authorities or waiting for more information from the customer.

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Dataset schema

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REQUEST_STATUS

No description available for this field.

Name (identifier)	request_status
Type	text
Sample

DATE_RECEIVED

No description available for this field.

Name (identifier)	date_received
Type	date
Sample

DATE_COMPLETED

No description available for this field.

Name (identifier)	date_completed
Type	date
Sample

SUBURB

No description available for this field.

Name (identifier)	suburb
Type	text
Sample

Name (identifier)	category
Type	text
Sample

Name (identifier)	service_desc
Type	text
Sample

Name (identifier)	days_to_complete
Type	integer
Sample

JSON Schema

The following JSON object is a standardized description of your dataset's schema. More about JSON schema.

{

"title":"customer-service-requests-with-resolution-time",
"type":"object",
"oneOf":
[
- {
  - "$ref":"#/definitions/customer-service-requests-with-resolution-time"
  }
]
,
"definitions":
{
- "customer-service-requests-with-resolution-time":
  {
  - "properties":
    {
    "records":
    {
    "type":"array",
    "items":
    {
    "$ref":"#/definitions/customer-service-requests-with-resolution-time_records"
    }
    }
    }
  }
  ,
- "customer-service-requests-with-resolution-time_records":
  {
  - "properties":
    {
    "fields":
    {
    "type":"object",
    "properties":
    {
    "request_status":
    {
    "type":"string",
    "title":"REQUEST_STATUS",
    "description":""
    }
    ,
    "date_received":
    {
    "type":"string",
    "format":"date",
    "title":"DATE_RECEIVED",
    "description":""
    }
    ,
    "date_completed":
    {
    "type":"string",
    "format":"date",
    "title":"DATE_COMPLETED",
    "description":""
    }
    ,
    "suburb":
    {
    "type":"string",
    "title":"SUBURB",
    "description":""
    }
    ,
    "category":
    {
    "type":"string",
    "title":"CATEGORY",
    "description":""
    }
    ,
    "service_desc":
    {
    "type":"string",
    "title":"SERVICE_DESC",
    "description":""
    }
    ,
    "days_to_complete":
    {
    "type":"integer",
    "title":"DAYS_TO_COMPLETE",
    "description":""
    }
    }
    }
    }
  }
}

}

records

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Filters

Customer service requests, with resolution time

Attachments

Dataset schema

JSON Schema

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